Shipping information and delivery time

Shipping information and delivery time

You can expect your order to be delivered within 1 to 3 working days.

For orders shipped to a country outside the Netherlands or Belgium, delivery may take a little longer.

You will always receive an email as soon as your package has left our warehouse and you will have a track & trace number so that you can keep an eye on the shipment.

What are the shipping costs?

The standard shipping rates are:

We offer free shipping on all orders within the Netherlands & Belgium and €5.95 for the rest of the EU. When your package leaves the warehouse, we will send you an email notifying you that your package is on its way, together with a track & trace link to follow your package.

Frequently Asked Questions:

How can I track my order?

This can be done easily via the track & trace code.

What if I am not at home when the delivery person comes to deliver my package?

If your package does not need to be signed for, the delivery person may leave your package in the letterbox. Does the package not fit through the letterbox? Then the delivery person will try to deliver your package to the neighbors. If this is also not possible, the delivery person will take the package back to the depot and try to deliver it again the next delivery day.

I have entered an incorrect address, can you correct this?

No, we cannot change addresses of packages that have been sent. However, you can use the tracking to have the package diverted to a service point, so that the package is not delivered to the wrong address. Always have the address changed at the sender, contact their customer service for this.

My package was delivered, but I didn't receive anything. What now?

We kindly ask you to first ask your direct neighbors if they have received a package or card. Also check the mailboxes. If your package has not yet surfaced, please contact service@earthtoheal.com as soon as possible so that we can help you further and start a thorough investigation.